Do you guarantee merchandise to be authentic?
Absolutely. All our merchandise is 100% authentic as they are purchased directly from the source.
What form of payment do you accept?
We accept Visa, Master Card, and American Express.
When do you charge my credit card?
We charge your card on the day the order is shipped.
What's your shipping policy?
All orders are shipped via standard UPS delivery. Orders ship within 1 to 3 business days. Shipping charges are based weight and zip code. For more information visit www.ups.com, or call (888-849-4092), or email (info@virtuallux.com) our customer service.
Do you accept international orders?
Yes. However, shipping charges for international orders may vary and are costly. We will notify you about the shipping charges on all international shipments before shipping the order.
Do you charge sales tax?
Sales tax is 8.25% for California residents only. No tax for outside California.
What is your return policy?
30-Day Return Policy - We want every customer to be completely satisfied. You have 30 days to return any unused item, in its original packaging, for a refund of the price of the merchandise. Shipping and handling charges are not refundable. Please call or email for a return authorization number and instructions on how to return items. Please allow 7-10 business days for processing of the refund.
Is my personal information secure?
Yes. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the Internet encryption technology. Encryption is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
